CLW THERAPIES — PRIVACY POLICY

Last updated: 22 September 2026

This policy explains how Claire Oakes, trading as CLW Therapies ("I", "me", "my"), collects, uses and protects your personal information when you enquire about, book, or receive Rapid Transformational Therapy (RTT) and related services, and when you visit this website.

I am the data controller for the personal data described in this policy. If you have any questions about this policy or how your data is handled, contact me at claire@clwtherapies.com or 07946778010.

THE INFORMATION I COLLECT

Contact details: your name, email address, phone number, and (if given) postal address, collected when you enquire, book, or contact me.

Health and therapy information: anything you share before or during sessions relevant to your presenting issue, including information disclosed during intake/medical-history questions described in my Client Terms and Conditions. This is special category data under UK GDPR and is handled with extra care.

Session notes and recordings: notes I take during or after a session, and any session recording made with your agreement.

Payment information: I do not store full card details. Payments are processed by my payment provider, who handle and store payment data under their own privacy policy.

Website and cookie data: when you visit this website, technical information may be collected via cookies and similar technologies. See Cookies below.

Communications: emails, messages or call notes from contact between sessions.

WHY I USE YOUR INFORMATION, AND MY LEGAL BASIS

To provide therapy sessions and related support, necessary for the contract between us.

To process health/special category information you share in sessions, based on your explicit consent, given by booking a session and agreeing to my Client Terms and Conditions. You can withdraw this consent at any time.

To take payment and keep business records, necessary for the contract and legal/accounting obligations.

To contact you about bookings or follow up after a session, necessary for the contract or based on my legitimate interest in running the practice properly.

To send marketing, only where you've opted in, based on your consent, which you can withdraw at any time.

To meet legal obligations, such as responding to a court order or safeguarding obligations described in my Client Terms and Conditions.

WHO I SHARE IT WITH

I don't sell your personal data. I share it only with your GP or another healthcare professional with your consent or where my Client Terms and Conditions say this may happen; with service providers who support the practice (for example payment, booking, or email providers), who process data only on my instructions; or where required by law or to protect someone's safety.

COOKIES

This website may use cookies and similar tracking tools. Non-essential cookies are only set with your consent.

HOW LONG I KEEP YOUR INFORMATION

I keep client health/session records for as long as required by my accrediting body and insurer (commonly a minimum of 7 years from your last appointment, longer for a child client). Enquiry details for people who don't go on to book are kept for a limited period and then deleted. Financial records are kept as long as required by HMRC.

YOUR RIGHTS

Under UK GDPR, you have the right to access the personal data I hold about you; ask me to correct inaccurate data; ask me to delete your data in some circumstances; ask me to restrict how your data is used in some circumstances; receive a copy of your data in a portable format where relevant; object to processing based on legitimate interest, or withdraw consent at any time; and complain to the Information Commissioner's Office (ICO) at ico.org.uk or 0303 123 1113 if you're unhappy with how your data has been handled. To exercise any of these rights, contact me at claire@clwtherapies.com.

KEEPING YOUR INFORMATION SAFE

I take reasonable technical and organisational steps to protect your information, and only I (and, where relevant, the service providers above) have access to your records.

CHILDREN'S DATA

Clients under 18 are seen in person and must be accompanied by a parent or guardian, whose consent is required for any data collected about a minor.

CHANGES TO THIS POLICY

I may update this policy from time to time. The "last updated" date at the top shows when it last changed.

CONTACT

Claire Oakes, CLW Therapies — claire@clwtherapies.com — 07946778010.